Trending: Reviews and Reputations in Dentistry

July 1, 2018
Dental marketing, internet dental marketing, Internet Marketing

Industry prognosticators are constantly looking into their crystal balls to identify social and business trends – and that includes dentistry. The dentistry trends that many of them see include the ever-growing importance of online reviews, and the online reputation of your dental practice.

Every dental practice loves to see new patients coming in the door, and leaving the office happy enough to tell others about their experience. But dentistry is more competitive than ever, so word-of-mouth is no longer enough.

How do you go about getting more positive online reviews for your practice? The best place to start is on your website. It’s essential that your site provides enough interesting and useful information to give visitors a reason to stay.

It also needs to be easy to navigate. One effective review technique is to include links on images that take visitors to a section for posting reviews. Listings on third party sites like Yelp and Angie’s List is also a good way of increasing your visibility.

A downside to encouraging reviews, of course, are the negative ones. They are inevitable. What should you do when you get one? The best response is to write a professional, non-emotional reply that acknowledges the issues raised. If it needs to go beyond that, take it offline.

It is perilous to ignore negative reviews. To do so suggests you don’t care, and impacts your online reputation. Consider this: vast majority of consumers who were asked – ninety-four percent – said a negative online review turned them against a business. That statistic did not address dental practices specifically, but it is safe to assume that it applies.

The bottom line is that reviews matter, and negative reviews have an impact on your online reputation. You can stay ahead by monitoring your online reviews. There are various tools for doing this, including Google Alerts, a free service that lets you search the Internet for any mention of you or your practice. Once you’ve set yourself up, Google Alerts sends you an email whenever you’re mentioned.

You can keep up with trends in dentistry with ProspectaMarketing. We specialize in using the Internet to find new patients for dental practices with a unique and thorough approach that provides visibility, financial accountability and ongoing refinement and improvement. To find out more, contact Lane Anderson toll-free at 1-877-322-4440 Ext 101, by email using the form on our Contact Us page, or online at ProspectaMarketing.com.

Can Consumers Tell Which Search Results are Paid Ads?

May 25, 2012
Advertising Media, internet dental marketing, Internet Marketing

In a recent study by recent study by SEOBook, 1,000 people were shown screenshots of Google search page results and asked whether or not the page featured ads. The surprising results? Although all the pages shown had ads, nearly half (45.5%) of the people surveyed said there were no ads.

Later when showed search results that had no ads, but included a Google Plus menu bar, 56% of participants incorrectly answered that the search results did have ads.

When asked where ads might appear on search results at top search engines like Bing & Google nearly 20% of people replied that search results do not carry ads.

Results were higher when people were shown search results with a sidebar ad, with 62.9% of people correctly answering that the page had an ad.

What does this mean for my business?

Organic listings and pay per click ads are both very important in directing traffic to your website. As illustrated by this study, people are often unaware of ads if there is no right column ad in the search results.  Sometimes doctors will say that they are not inclined to click on ads but they would look at the organic listings.  The fact is, users are not always clear which is which.  Having both on the page helps improve click through to your website.  We may be thinking about more of a distinction between the two than is warranted.

If you have questions about how to improve results with your internet dental marketing, please give us a call at 877-322-4440 ext. 101

Want to Advertise Online? Why Search Ads Make More Sense Than Facebook

May 21, 2012
, , Dental Advertising, internet dental marketing, Social Media

Before you decide to shell out big bucks to advertise your business on Facebook, consider taking a cue from GM. The third largest advertiser in the U.S., GM pulled $10 Million in ads from Facebook last week as a result of their ineffectiveness. How is it that the largest social networking website can be such a disappointment for advertisers?

Business Insider looked at what makes Facebook ads less effective than Google search ads. The key to successful advertising online is to understand user intent when you are choosing where to advertise.

With Google search, consumers are looking for a particular service and want to learn about the product they are researching.  With Facebook, users visit the site for entertainment purposes (for example, tagging their friends in photos from a concert or checking on whether or not their ex is dating someone new yet). Advertising here needs to be much more attention-grabbing because consumers are not using this website to research products.

Business Insider offers this insight:  “Search advertising—the kind Google provides—tends to be more effective on customers who are actively doing pre-purchase research. Facebook, on the other hand, is more of an entertainment medium; no one is shopping for cars on Facebook—a fact GM seems to have now learned.”

Another fact to consider- while it seems that nearly everyone is on Facebook, it actually reaches only 51% of all internet users, paling in comparison to Google’s colossal reach: 90% of all internet users.

If you are considering internet dental marketing, your success will depend on knowing what your user intent is and which medium would work best in order to reach those users.

Dental Practice Success in a Troubled Economy

August 15, 2011
, internet dental marketing

With the uncertainty in the markets, it is easy to get caught up in believing the news.  Yet, some of the most successful practices take a different path from the rest of the crowd during times like this.  Today, there was an excellent article posted by Roz Fulmerof ToPS on the CrownCouncil.org website outlining five things you can do to thrive in a troubled economy.  It is well worth the read if you are a Crown Council member:

http://crowncouncil.org/profiles/blogs/troubled-economy-refuse-to-participate

Here is a brief overview.  She suggests five keys to success during a down economy:

1. Refuse to participate in the recession – don’t become paralyzed, continue to move forward with your business

2. Increase marketing and advertising – build your brand while others are pulling back

3. Innovate – consider new approaches and possibilities; some of the great businesses today were born during recessions

4. Become a talent magnet – it is a great time to find and attract the best talent

5. Think big, take action. – create your vision and take action

Don’t participate in a troubled economy – choose to thrive in it!

Have a great day!

Lane

Google Places 3rd Party Reviews Disappear

August 15, 2011
, , , , , internet dental marketing, Local Internet Marketing, Online Reviews

The news from Google that they will not post 3rd party reviews (only links to them) has created concern for many dental practices that rely on local internet marketing. For some time now, we have always recommended having patient reviews directly in the search engines as well as using third party review sites.  Now that these third party reviews have disappeared from Google Places (other than to have a link to them), it is important to have a strategy to get reviews posted directly in Google.  During the past few weeks, we have discussed a variety of approaches with dental practices.  Here are some strategies to consider.

• Some patient reminder systems for dental practices such as SmileReminder and DemandForce can automatically invite your patients to go into the search engines and write reviews after an office visit.  This is a great way to keep a steady flow of reviews coming into the search engines, but there is a monthly cost.

• Send your own e-mails out to your patients with a link to your local listing. We can help you format an e-mail with links directly to your local listings where they can write a review.  Give them some help with instructions.  Contact us if you would like to some help formatting these e-mails.

• Use QR codes to help direct patients to your local listings using their smart phones.   It will make it easy for them to find you, and they can use their smart phone to write a review and share their experience with others.

• Consider a simple reminder such as a business card with the address of your local listing on it that your patients can take home with them.  Make is convenient.

Reviews are gaining more and more attention from consumers, and it is important to pay attention to this area of your marketing.

Benefits of Blogs

July 26, 2011
, , , , Blogs, internet dental marketing, Internet Marketing

There has been a lot of growth in blogs during the past couple of years.  There is good reason for that with all the benefits this can offer your internet dental marketing.  Here are a few to consider:

  • More Website Traffic – A recent study found that more people visit websites with blogs than those that don’t.  When you are providing compelling content on your blog, it can attract interest and readership
  • Better Search Engine Optimization – Providing more content on topics relevant to the services you provide to your patients will aid in the optimizing of your website in the search engines.  It encourages the search engines to revisit your website more frequently and also gives the search engines more content that may get listed in the search engines.  However, best to include the blog as a subdirectory (www.yourdomain.com/blog) rather than as a subdomain (blog.yourdomain.com) to better accomplish this goal.
  • Additional Patient Education – Build up a library of educational material that will be helpful to your patients.  Each blog article can help them understand the opportunities they have to improve their smile and achieve greater oral health.
  • Create a Community – Blogging can help you interact with your patients and prospects as you provide compelling content and invite them to interact with you.  Include the blog material in social media.

Blogging is not difficult.  Blog tools make it easy to post information.  What to write?  Write about new insights on services you provide. Share an experience with a patient when you created a new smile. Discuss research such as the oral health systemic health connection. But focus on information that will be of interest to your patients and prospects. Writing not your thing? Get someone in your office who likes to write and is good at it, or let us help you with a simple tool that will post optimized articles to your blog.  At any rate, it is good to get into blogging.

Site Speed a Factor in SEO at Google

April 21, 2010
, , , internet dental marketing, Search Engine Optimization, Websites

Google has announced that the speed with which the website loads has now officially become a factor in their rankings.  This is not a great surprise, nor is it likely to be a major factor right now for most websites.  They have been talking about it for some time.  However, it is now official.  Good to ensure that your website is loading quickly and allowing visitors to move around easily.  It has always been a good idea to make your website a good experience by ensuring that the site loads quickly.  Now it is even more important.

For more information, here is some insight from Matt Cutts at Google.  If you feel you might need a site tune-up, please contact us.

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