Improving Your Online Reputation

The vast majority of your dental patients and potential patients trust online reviews as much as they do a personal recommendation. Before any of your would-be patients call your office to schedule an appointment, chances are they’ll look on the Internet for reviews of your practice, and use what they find to assess your reputation as a dental professional.

dentist_25aThat means it’s essential to devote more time to crafting your online reputation.

Positive Reviews

Research shows that forty-eight percent of consumers who find positive reviews of your practice will go on to visit your website. The more positive reviews and high ratings also translates to more patients.

The online reviews left by existing patients have a big impact on where your practice appears in local search results on Google. As we have described elsewhere on this blog, it’s important to have current positive reviews from your patients. How do you get them? As they leave your office you can ask patients if they had a positive experience, and whether they would mind sharing their views online. This has two advantages: it will help you get more positive reviews, and allow you to identify and address any negative experiences before they are written up in a negative review.

social_media_01aSocial Media

A lot of your patients are already active on social media; the younger they are, the more likely it is. Some of them will probably follow you, and start asking questions. These may be specific questions about your practice or general questions about dentistry.

Don’t hesitate to respond to these questions. By answering them, you’ll humanize yourself and your practice. People will, in turn, trust you and relate to you more. It’s an excellent way to boost your online reputation and attract new patients.

Share Information

As a healthcare professional, you have a lot of valuable information at your fingertips. Sharing some of it online is an excellent way to win the trust of visitors to your website.

Share some of your knowledge on a blog attached to your practice website. You can write about anything from dental health issues and dental techniques, to your insights into the profession. You can become a go-to source for valuable information – something your site visitors need and can use. This too will raise your online reputation and win you new patients.

Drawing new patients to your practice is never easy, and it’s a never-ending process.  ProspectaMarketing is an Internet marketing firm that specializes in helping dental practices reach their audience. We use the tools of Internet search marketing to reach key prospects looking for what your practice has to offer. Our unique and thorough approach provides visibility, financial accountability, and ongoing refinement and improvement. You can find out more by contacting Lane Anderson toll-free at 1-877-322-4440 Ext 101, by email using the form on our Contact Us page, or online at ProspectaMarketing.com.

Attracting New Patients

Everyone should see the dentist in order to maintain healthy teeth. Ideally, they’ll be in your office for a cleaning and checkup every six months. Yet nearly half of all Americans say they don’t see the dentist as often as they should.

patient_02That’s not a good way to approach dental health. But look at it another way: there is no shortage of potential new patients for your dental practice. What can you do to attract their attention? In this blog post we present three tips you can use to grow your patient base.

Mobile first
When people are looking for a new dentist they’re going to do their homework. Unless they’ve got a strong recommendation from a family member or friend (see below), that means turning to the Internet.

smartphone_10aMost of us reach for our smartphones before our laptops when we’re looking for quick information. But websites are not created equal. Mobile first means your site is optimized for the small screen. Its content fits comfortably (and automatically) onto those smaller phone and tablet screens. Just as important, its content must be optimized with terms that attract the attention of the search engines.

Use Online Patient Reviews
Reviews written by actual patients carry a lot of weight with potential new patients. They’re the new word-of-mouth – probably more important than recommendations from friends and family. Asking your patients to write a review you can use on your website can give your online reputation a real boost.

How big a boost? Most of us read online reviews before deciding how and where we’ll spend our hard-earned dollars. According to one study eighty-two percent of adults read them at least occasionally, and forty percent rely on them most of the time.

One little hitch: people don’t always take the initiative. Don’t hestiate to ask them. You can do it via email as a follow-up to an appointment, for example. One word of caution, though: don’t offer anything in exchange for a review. It isn’t ethical, and it’s also against Google policy.

Take Advantage of Social Media
More than three-quarters of all Americans have some kind of social media presence, so it’s critical that this is part of your overall marketing strategy.

By using sites like Facebook or Twitter you can bringing your marketing message to a wide audience. These can, and should, include links back to your practice website, where visitors will find essential information like available services, location, and office hours. Bearing that in mind, make sure everything on it is updated regularly.

Attracting new patients to your dental practice is an ongoing battle – but the battle doesn’t have to be uphill. ProspectaMarketing is an Internet marketing firm that specializes in helping dental practices reach their audience. We use the tools of Internet search marketing to reach key prospects looking for what your practice has to offer. Our unique and thorough approach provides visibility, financial accountability, and ongoing refinement and improvement. You can find out more by contacting Lane Anderson toll-free at 1-877-322-4440 Ext 101, by email using the form on our Contact Us page, or online at ProspectaMarketing.com.

High Expectations: New Patients For Your Dental Practice

Dentistry is an excellent profession in many ways. Dentists are respected members of their communities who get the satisfaction of helping others, and if you own your own practice, you get to be your own boss.

dentist_20aBut it’s also increasingly competitive. Just getting through dental school took a lot of effort, but once you hang out your shingle you’re competing for patients with every other dentist in your area. That means you’re going to have set your practice apart with services that not everyone offers. It also means you must market your practice to build a solid patient base, and so potential patients know you’re there.

Running a small business is difficult for anyone. And you didn’t study business, you studied dentistry. How are you supposed to know how to run your practice so that it is profitable? You’ve got to administer a budget and manage a staff, all as your main focus stays on providing excellent dental care.

It can be intimidating, and even overwhelming. Marketing a dental practice today is not what it used to be. Consumer expectations are high, and you must have a sense of the marketplace. Did you know, for example, that women make more than ninety percent of all dental buying decisions? As a group, they also make purchasing decisions differently than men; they want to be fully informed before committing to a particular dental practice.

dentist_21aPut another way: consumer expectations are high. Your would-be patients want the best they can get – for themselves, and for their families. They also expect information about you and your practice at their fingertips.

Attracting new patients to your dental practice is not easy, but you don’t have to do it on your own. ProspectaMarketing is an Internet marketing firm that specializes in helping dental practices reach their audience. We use the tools of Internet search marketing to reach key prospects looking for what your practice has to offer. Our unique and thorough approach provides visibility, financial accountability, and ongoing refinement and improvement. You can find out more by contacting Lane Anderson toll-free at 1-877-322-4440 Ext 101, by email using the form on our Contact Us page, or online at ProspectaMarketing.com.

Video Content and Your Website

There is no denying the importance of video content on your website to raise its profile, and awareness of your dental practice among potential patients. A picture, after all, is worth a thousand words.

youtube_05_phoneThe simple fact is that most website visitors prefer video content over reading. It’s easier to consume, so it keeps people in their comfort zone. But it also builds trust, and resonates with them in ways that text cannot, evoking a greater emotional response by presenting human attributes like facial expressions and tone of voice.

Videos on digital platforms are expected to harness eighty percent of online traffic over the next year. YouTube is the second most popular social network after Facebook, and statistics that emerged about it in 2018 are remarkable. Consider:

  • Every month, six million hours of YouTube videos are watched
  • YouTube receives one billion unique visits monthly
  • Nearly one hundred hours of video is uploaded to YouTube every minute

There is no escaping the fact that video content is emerging as a dominant factor in digital marketing, for everything from dental practices to donut shops.watching_01a

The tools for creating unique video content are probably within your reach at this very moment: that smartphone in your pocket. You can use it to create simple but informative videos to draw in new patients.

You don’t have a background in video production? Not to worry. Your site’s visitors are not as demanding as you might think, when it comes to the quality of your video. Sure, most like decent production values – but research shows they care more about the content of a website’s videos.

How much do they care about video content? Three of every four users who watched a website video explaining a product or service went on to try it. Explainer videos on your website’s landing page can significantly boost your conversion rates by helping visitors make informed decisions. That alone should be enough to convince anyone that video belongs in their marketing plan.

Integrating video content into your website may seem like a daunting challenge, but expert help is available. ProspectaMarketing is an Internet marketing firm specializing in helping dental practices reach their audience. We use the tools of Internet search marketing to reach key prospects looking for what your practice has to offer. Our unique and thorough approach provides visibility, financial accountability, and ongoing refinement and improvement. You can find out more by contacting Lane Anderson toll-free at 1-877-322-4440 Ext 101, by email using the form on our Contact Us page, or online at ProspectaMarketing.com.

Recent is Better: Online Reviews

By now, it is well known that online reviews are important to any small business, whether it’s a coffee shop or a dental practice. Maybe they’re extra-important for dental practices: as we described here in a recent post, dentists are among the most-reviewed small businesses on Google Reviews, and ninety percent of consumers read them before they ever set foot in your door.

12-15-18aOnline reviews can have a huge impact on your bottom line. They are one of the fastest-growing local ranking factors.

But it’s more nuanced than just having plenty of good reviews. In a new survey, the SEO company BrightLocal found that the vast majority of consumers – eighty-five percent of them – disregard online reviews that are more than three months old. That’s up from seventy-seven percent last year.

Forty percent of those responding to the BrightLocal survey said they only care about reviews that are no more than two weeks old. Reviews older than that carry no real weight.

This is a measureable trend. BrightLocal says that as 2018 draws to a close, more than twice as many consumers are relying solely on fresh reviews than in 2017.

smartphone_10aWhat is it about online reviews that makes them so important? For one thing, it’s the way potential customers find out about what you have to offer. They learn about what their friends and neighbors have experienced. It may also be the first time they’ve ever heard of an establishment, so recent positive reviews are critical.

Another thing that makes online reviews so important is that they are really easy to find. Thanks to mobile devices, search engines, and social media, online reviews are ubiquitous. In addition to Google reviews there are dedicated sites like Yelp, and aggregate sites that combine review data from multiple sources. Online reviews are everywhere, and it’s no wonder that most people trust them as much as they do personal recommendations.

The BrightLocal survey also found some differences in the way men and women read online reviews. Men, it says, read them more often than do women. And there is a clear difference in the way men and women see negative reviews: most women believe they require a response, while most men think responding to positive reviews is more important.

If nothing else, you must pay attention to the online reviews your practice gets. Should you respond to them – good or bad? This same BrightLocal survey says that eighty-nine percent of consumers read replies to online reviews. A study by the Harvard Business Review found that responding to customer reviews, whether they are positive or negative, can actually improve an business’s online reputation.

A word of caution about responding to negative reviews: do so with care. The Internet is well-known for its shoot-from-the-hip mindset. An angry reply to a negative review can make you look bad. Customers will read that along with the original negative review; it might make a bad situation worse. Instead, assume the customer is offering valid criticism that you can learn from.

Presenting a positive online image of your practice is a never-ending challenge, but you don’t have to do it by yourself. ProspectaMarketing is an Internet marketing firm specializing in helping dental practices reach their audience. We use the tools of Internet search marketing to reach key prospects looking for what your practice has to offer. Our unique and thorough approach provides visibility, financial accountability, and ongoing refinement and improvement. You can find out more by contacting Lane Anderson toll-free at 1-877-322-4440 Ext 101, by email using the form on our Contact Us page, or online at ProspectaMarketing.com.

Bad Strategy: Review Manipulation

Whether you’re a dry cleaner or a dentist, you need positive online reviews from people who have used and liked your goods and services. The more of them you get, the better off you are: they help drive new business, and help you rank in Google search results.

google_01The quest for more and better online reviews has led some businesses to try to manipulate the process: engaging in shady practices that, in the long run, do more harm than good. These practices include paying for positive reviews, offering incentives to customers, and recruiting friends or family members to leave you glowing reviews.

Bad ideas, one and all. Trying to influence online reviews with contests or other incentives is against Google’s Terms of Service. When any business does it, it is almost guaranteed to result in Google deleting the reviews. They could also be fined by the Federal Trade Commission.

woman_01aIt’s tempting to think Google won’t find out, but the chances are they will. Someone will turn you in. It might be an unhappy customer, a former employee, or one of your competitors. But someone is probably going to notice, understand it’s against the rules, and notify Google. It happens all the time.

Strategies that run afoul of Google policy include:

  • Review contests. This strategy enters reviewers into a contest. Google explicitly prohibits offering incentives – products, money, or other prizes – in exchange for reviews.
  • Offering free or discounted services. Google forbids businesses from offering reviewers discounts or free services for their reviews, even if it’s something inexpensive.
  • Review-gating. With this practice, a business takes customer reviews, but only the positive ones are posted online.
  • Review swaps. You review my business, I’ll review yours: that’s the basic idea. It may not be a deal with the devil, but it too is against Google’s TOS, which says clearly that reviews should reflect a genuine customer experience.

Each of these practices will result in some kind of penalty from Google, usually the deletion of the reviews in question.

Google, as a search engine, loves fresh content. This is one of important things about reviews, and why you should be seeking new and positive ones. It just needs to be done within the guidelines. As we described in a previous blog post, there are simple, effective techniques you can use to boost the quality and quantity of your Google reviews.

Getting your practice noticed by potential customers is an ongoing challenge, but you don’t have to do it alone. ProspectaMarketing is an Internet marketing firm specializing in helping dental practices reach their audience. We use the tools of Internet search marketing to reach key prospects looking for what your practice has to offer. Our unique and thorough approach provides visibility, financial accountability, and ongoing refinement and improvement. You can find out more by contacting Lane Anderson toll-free at 1-877-322-4440 Ext 101, by email using the form on our Contact Us page, or online at ProspectaMarketing.com.

The Growing Importance of Google Reviews

When all is said and done, a dental practice is a business. Patients are really customers, and they want to find the best dentist they can.

How does anyone find a local business these days? You Google it and check out reviews. As it turns out, dental practices are among the businesses most likely to have a review on Google.

google_03Google reviews is a feature that allows users to write their own reviews of local businesses. They appear, along with a star rating, in Google search results. Maybe it’s because everyone needs to see the dentist, but dental practices get more reviews than plumbers, more reviews than real estate agents, and more than lawyers. That’s according to a recent study by BrightLocal, the SEO and local citation platform.

Google is by far the most-used search engine on the Internet. That means the Google reviews your patients write, and the stars they award, are extremely powerful; they make a big difference in driving new traffic to your practice.

BrightLocal says that review signals are more important to local search rankings than ever before. “Review signals” is an umbrella term describing different aspects of a company’s review profile. The more positive reviews a business has, the better.

stars_01

Most of us do at least some online shopping. Think about it: before  anything goes into your shopping cart, you read the reviews of other customers, or at very least check how many stars a product has. They can be the deciding factor whether you buy something or don’t.

It’s the same with Google reviews. They’re a modern word-of-mouth. The experience others have with local businesses has a big influence on spending habits. A restaurant with poor reviews, and only one or two stars, means you’ll probably dine somewhere else.

It all begs the question, what can a dental practice do to encourage more, and better, Google reviews?

Ask for them. The direct approach can work wonders. It’s okay to ask your patients to review your practice.

But you don’t want to ask a patient (whose mouth may be numb) for a review right after an appointment. Instead, send an email a few days later, thanking the patient for choosing your practice. Include a polite, no-pressure request for a Google review.

Show them how. Some of your patients may need a pointer or two on how to leave a Google review. It’s really quite simple. All they need to do is:

  • Log into their Google account.
  • Google your practice.
  • Click on “Write a review.” Write the review, select a star rating, and click the Submit link.

That’s all there is to it!

Remind them. After the initial request, it’s okay to remind someone to leave a review. Don’t do it right away. Give them a week or two, and send a follow-up reminder.

There is one very big caveat to asking patients for Google reviews: never offer them any incentives. For one thing, it isn’t ethical. More to the point, it’s against Google policy.

Getting your practice in front of potential customers isn’t easy, but you don’t have to do it on your own. ProspectaMarketing is an Internet marketing firm specializing in helping dental practices reach their audience. We use the tools of Internet search marketing to reach key prospects looking for what your practice has to offer. Our unique and thorough approach provides visibility, financial accountability, and ongoing refinement and improvement. You can find out more by contacting Lane Anderson toll-free at 1-877-322-4440 Ext 101, by email using the form on our Contact Us page, or online at ProspectaMarketing.com.

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See the BrightLocal report

Keep It Fresh: Your Dental Website

You’ve long since established a website for your dental practice, and it does everything you need it to do. It introduces you to potential patients, showcases your skills and the procedures you offer, has your location and contact information, and has a blog and social media component.

You’re good to go, right?

Yes – and no.

desktop_01bYour site does what it needs to do, but is it producing results? Is it generating interest in your practice? Is that interest, measured by site traffic, bringing in new patients?

If the answer to either of these questions is no (or “I don’t know”), then it may be time to upgrade your site.

There are certain things that visitors expect from your website. Its appearance should be up-to-date. It should be easy to navigate. And perhaps most important, it should be mobile-friendly.

  • Appearance. Your site doesn’t need to be ground-breaking or trend-setting, but it should be modern. To put it plainly, if it looks old or outdated, visitors will assume that it is. An up-to-date appearance will gain their confidence.
  • Easy to navigate. Visitors should be able to see, at a glance, how they can find the information they seek. You’ve got a grace period of about five seconds. If visitors are unable to figure out where they need to go in that brief period, they’re going to lose interest and leave.
  • phone_01Mobile-friendly. People visit websites using everything from desktop computers to smart phones. As we have stressed before on this blog, the trend toward mobile is growing steadily, so your dental practice site has to look good and function properly on mobile devices. (It’s a strategy called mobile first.) If you haven’t designed your site for mobile devices, put that at very the top of your to-do list.

Content

Your website may meet all the above criteria. But is its content effective? If your site isn’t generating enough interest in your practice – too few leads, in marketing terms – improving its content with rewritten copy is often enough to correct that. In particular, better calls to action can address this issue. Get visitors to ask a question or make an appointment.

search_01Are you giving it fresh content on a regular basis? This is a must. Search engines love fresh content. Fresh content, like a regularly updated blog, attracts them. Your site will be crawled and indexed more frequently, which helps to improve your search ranking.

Search engines may love fresh content, but your website, at least ostensibly, is meant for users. And guess what? Users love new content, too. It keeps them coming back. And the more they come back, the more likely they are to convert from site visitors to new patients, and the more likely they are to recommend your site – and your practice – to friends and family.

None of this is easy, but you don’t have to figure it all out yourself. ProspectaMarketing is an Internet marketing firm that helps dental practices reach their audience. We use the tools of Internet search marketing to reach key prospects looking for what your practice has to offer. Our unique and thorough approach provides visibility, financial accountability, and ongoing refinement and improvement. You can find out more by contacting Lane Anderson toll-free at 1-877-322-4440 Ext 101, by email using the form on our Contact Us page, or online at ProspectaMarketing.com.

Sunset: Google Ending Google+

Google is pulling the plug on its Google+ social networking site. Citing what it called significant challenges to maintaining it, the company announced it will phase out Google+ over a ten month period, beginning immediately.

google+_new_logo_01“While our engineering teams have put a lot of effort and dedication into building Google+ over the years, it has not achieved broad consumer or developer adoption, and has seen limited user interaction with apps,” Google said in an October 8th statement. “The consumer version of Google+ currently has low usage and engagement: 90 percent of Google+ user sessions are less than five seconds.”

The phase-out is expected to be completed by August 2019.

google-my-business-logoProspectaMarketing, a firm specializing in marketing dental practices on the Internet, has not managed Google+ pages in several years. Instead we actively manage Google My Business accounts for our clients, so that patients can more easily find their practices on the Internet. Google+ links remain on some client websites, but we are removing them.

Google’s announcement came on the heels of a reported security breach affecting up to half a million Google+ accounts. Although it just became public knowledge, Google discovered the breach early this year.

securityGoogle attributes the breach to a software glitch, and said it gave unauthorized third-party access to users’ private profile data, including names and email addresses.That unauthorized access lasted from 2015 until March 2018, when it was discovered and corrected, according to The Wall Street Journal.

The Journal also reported that Google chose not to make the security breach public, “in part because of fears that doing so would draw regulatory scrutiny and cause reputational damage.”

Google launched Google+ in 2011 in an effort to make inroads in the expanding social networking market. “We aren’t trying to replace what’s currently available,” a company spokesman said at the time. “We just want to introduce a new way to connect online with the people that matter to you.” Though it underwent several changes, Google+ never really caught on, and is viewed by many as a major flop.

ProspectaMarketing helps dental practices reach their audience. We use the tools of Internet search marketing to reach key prospects looking for what your practice has to offer. Our unique and thorough approach provides visibility, financial accountability, and ongoing refinement and improvement. You can find out more by contacting Lane Anderson toll-free at 1-877-322-4440 Ext 101, by email using the form on our Contact Us page, or online at ProspectaMarketing.com.

You Need To Chat

You’ve seen them before: you’re browsing a website and a little box pops up, asking whether you’d like to chat with a representative. And just like that, you’re able to interact with a business.

chat_01Chat features are emerging as an unbeatable way for dental practices to interact, in real time, with patients and would-be patients. Live chat applications work directly on your website, so site visitors don’t have to interrupt their browsing to ask questions. They get the answers they’re looking for. quickly and efficiently.

It’s the instantaneous nature of chat that makes it so appealing. Your site visitors don’t need to take out their cell phones to call your office. They don’t need to look at an FAQ that might not answer their question. And they don’t need to fill out any forms, which usually means leaving personal details, and then wait for you to get back  to them.

Live chat on websites isn’t all that new, but its value is increasing. Research shows that having live chat on a website is important to forty-four percent of site visitors. That number is likely to grow.

laptop_03Like any other customer support tool, live chat requires a human workforce. But chat operators are able to carrying on several patient interactions at once, by switching between windows on their computer screens. That means it takes fewer people to run the process, which in turn means reduced costs. To sweeten the deal even more, live chats don’t take the same investment in equipment and special toll-free numbers that telephone systems do.

But it’s the rapid response time that is live chat’s most compelling feature. People just don’t want to wait anymore. Research shows that taking even fifteen minutes to respond to an inquiry means losing a potential lead. They’ll go back to Google and click on the next search result.

Live chat enables you to engage with new patients faster and more directly, and in real time, than ever before. They’ll find out whether you provide a particular service or procedure, or the availability of appointments.

ProspectaMarketing specializes in marketing dental practices on the Internet, and can help your practice reach its audience. We use the tools of Internet search marketing to reach key prospects looking for what your practice has to offer. Our unique and thorough approach provides visibility, financial accountability, and ongoing refinement and improvement. You can find out more by contacting Lane Anderson toll-free at 1-877-322-4440 Ext 101, by email using the form on our Contact Us page, or online at ProspectaMarketing.com.

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