Get More Positive Online Reviews

Did you know that potential new patients are more likely to give your office a call and schedule an appointment if you have a lot of positive online reviews?

Happy,Black,Male,Patient,Showing,Thumb,Up,While,Having,CheckThat may sound obvious, but there is a tendency to underestimate just how vital online reviews can be to the success of your practice.

How many positive online reviews do you need? The short answer is that you can never have too many, and realistically, it is difficult to quantify. But remember this: positive online reviews result in greater patient trust, so the more you have, the merrier!

Why Good Reviews Matter

There have been many consumer surveys about online reviews over the years. The numbers vary slightly from one to the next, but they all tell the same story.

  • 88% of those asked said they read online healthcare reviews, and are highly influence by them and star rating averages
  • 91% trust reviews as much as they trust the recommendations  of family and friends
  • 94% said they’ll go with any business, including dental practices, with a five star rating
  • 70% said they give as much more more weight a dentist’s online reviews as they do their professional credentials

In short, good reviews build patient trust, and the trust factor between patient and dentist is critical. Since most people read online reviews before they ever pick up the phone to call you, you need plenty of them. Gathering them should be an ongoing part of your business strategy.

How do you go about doing that? Providing outstanding dental care is a big part of the equation. But there is more, and help is available. ProspectaMarketing is an Internet marketing firm specializing in dental practices and the tools of Internet marketing. We help you reach key prospects who are looking for what your practice has to offer. Our unique and thorough approach provides visibility, financial accountability, and ongoing refinement and improvement. You can find out more by contacting Lane Anderson toll-free at 1-877-322-4440 Ext 101, by email using the form on our Contact Us page, or online at ProspectaMarketing.com.

Attract New Patients With Digital Marketing

In an ideal world, dentists would spend most of their time treating patients. That’s why you became a dentist in the first place, right? But we live and work in the real world, and paying close attention to the business side of your practice is essential.

127690178The way that you succeed in a competitive marketplace, of course, is to provide outstanding dental care. That, and by attracting new patients. Bringing in new patients requires an ongoing strategy. That means marketing, and the best way to market your practice is to do it online.

Billions and Billions

These days everyone has a smartphone in their pocket or purse, and we use them for just about everything. We barely even call them phones anymore; they are devices!

Consider these jarring survey results:

  • Forty six percent of those asked said they reach for their device first thing in the morning – before their feet hit the floor!
  • More than two billion people worldwide are on Facebook, and there are more than one billion active Instagram accounts.
  • Eighty percent of American consumers find local businesses with Google Maps.

Promoting your dental practice on the Internet is a simple way to reach a vast audience.

One of the big benefits of online marketing is that it’s much more cost efficient than traditional marketing. Your ads are more focused and localized.  You also get a much better idea of see people interact with your online ads; you can see which are the most effective. The greater “bang for your buck” means a higher returns on investment.

Digital marketing for dentists is growing year by year, and is the best way to grow your practice. ProspectaMarketing is an Internet marketing firm specializing in dental practices and the tools of Internet marketing. We help you reach key prospects who are looking for what your practice has to offer. Our unique and thorough approach provides visibility, financial accountability, and ongoing refinement and improvement. You can find out more by contacting Lane Anderson toll-free at 1-877-322-4440 Ext 101, by email using the form on our Contact Us page, or online at ProspectaMarketing.com.

Is It Time to Update Your Website?

Portrait,Of,Dentist,Standing,With,Arms,Crossed,In,ClinicIs it time to update your dental website? If it’s been a couple of years since the last time you did, the answer is probably yes.

Updating a website can take a lot of work, and it’s easy to put it off. But there are some very good reasons why you should make regular improvements. The best one may be that the vast majority of consumers – some ninety percent – use a search engine to find dentists and other local businesses. If your site is outdated it will affect how your practice is ranked in all-important search engine results.

Get New Patients

There’s a not-very-old saying: your website is your best salesperson. It’s the first point of contact for potential new patients, who use it to find the information they want to know: your services, your location, your office hours, and how to contact you.

It’s critical to keep all of the information on your website up-to-date so that it tells visitors what they want, and converts them into new patients. But there are other reasons for regular site updating:

  • Outdated technology. The way we access the Internet keeps changing. Google is now mobile-first: that is, the search engine giant uses the mobile version of site content to index and rank them. Voice activation isn’t far behind!
  • Increase site traffic. Your website gets traffic when users can find it. A site’s content is “optimized” to attract the search engines, a process called search engine optimization (SEO). Google alone regularly updates its search algorithms, so SEO needs regular updating, too.
  • Consistency. If one page on your site looks different from another, it not only looks strange: visitors may find it confusing. Yet it’s surprisingly common for design inconsistencies, like different menus, to crop up as websites grow and change. Redesigns can correct them.
  • Stay current! This may seem trivial, but it isn’t. The appearance of websites across the board follow styles and trends, like anything else. Your site visitors will notice. You’re much better off looking modern.

Waiting too long to update your dental website can impact your practice’s bottom line. ProspectaMarketing is an Internet marketing firm specializing in dental practices and the tools of Internet marketing. We help you reach key prospects who are looking for what your practice has to offer. Our unique and thorough approach provides visibility, financial accountability, and ongoing refinement and improvement. You can find out more by contacting Lane Anderson toll-free at 1-877-322-4440 Ext 101, by email using the form on our Contact Us page, or online at ProspectaMarketing.com.

The ABCs of Online Reviews

Portrait,Of,Satisfied,Latina,In,Dental,Office,Showing,Approval,GestureSummer is waning, and it’s that time when thousands of students will be heading back to school. What better time to return to the ABCs of reviews?

A is for Ask. Having communication with your patients prior to sending review requests remains an integral part of growing your reviews. Consider the timing of when you are asking patients to share their feedback. For example, asking for feedback when they have just completed a life-improving or confidence-boosting procedure is likely to be much more effective than when they are checking into an appointment. Appeal to their altruistic side by asking them to share with others why they should choose your practice for dental implants or veneers or whitening or TMJ treatment. Do you set daily goals for how many patients you will ask for reviews each day? Working as a team is another great way to maximize your review growth potential.

B is for Be grateful. With reviews, patients are giving you a wealth of feedback about your practice: what they like, what is important to them, even sometimes what didn’t go well. All of this feedback can help you continue to evolve as a practice and ensure you are delivering the best possible experience for your patients. You can show your gratitude that they took the time to write a review by responding to those reviews and letting them know! Keep your responses brief and professional, keeping in mind we are always here to help with any negative reviews. We are also happy to give tips for responding to those positive ones as well. Not only does responding to all reviews show excellent patient service and gratitude, Google likes to see it as well.

C is for Create. As you create beautiful, healthy smiles, create a culture of excellence where quality patient care and effective communication are the standard; that will be reflected in your online reputation. Create opportunities for patients to share their feedback. Create a team atmosphere where review growth is a common focus.

Keeping these review ABCs in mind surely will help you ace your online reviews! Need some help? ProspectaMarketing is an Internet marketing firm specializing in dental practices and the tools of Internet marketing. We help you reach key prospects who are looking for what your practice has to offer. Our unique and thorough approach provides visibility, financial accountability, and ongoing refinement and improvement. You can find out more by contacting Lane Anderson toll-free at 1-877-322-4440 Ext 101, by email using the form on our Contact Us page, or online at ProspectaMarketing.com.

Why You Need Dental Digital Marketing

European,Mid,Dentist,Woman,Smiling,While,Standing,In,Dental,ClinicIf the COVID-19 pandemic has any kind of silver lining for dentistry, it might just be the reminder that a strong digital presence is a powerful asset. With a huge segment of the population working from home for much of 2020 we all relied, more than ever before, on the Internet.

Increased online dentist-patient interactions helped make the patient experience safer by minimizing in-person contact. Not only can patients schedule appointments and pay their bills online; the Internet is proving useful for things like cosmetic dentistry, with digital smile design.

The Benefits of Digital Marketing

But the Internet’s greatest value to a dental practice is marketing. Dentistry is highly competitive, and as critical as it is to provide outstanding care, that alone isn’t enough. Marketing your practice is absolutely essential in order to thrive and grow. Digital marketing is a proven method, one that is far more cost-effective than traditional marketing.

The benefits of digital marketing include:

  • Increase online visibility. An online precense is vital, so that more people in your community know about you. Virtually everyone is on the Internet and using it to find services likes dental care.
  • Increase search ranking. We find services like dental care, of course, by Googling for them. Digital marketing increases your ranking: that is, helps make you among the top practices to show up in search results.
  • Increase website traffic and leads. When people find you they visit your website and discover everything you have to offer. Digital marketing converts them from site visitors to new patients.

One more thing: because it is so cost-effective, digital dental marketing levels the playing field. Smaller practices can go head-to-head with bigger ones. ProspectaMarketing can help. We are an Internet marketing firm specializing in dental practices and the tools of Internet marketing. We help you reach key prospects who are looking for what your practice has to offer. Our unique and thorough approach provides visibility, financial accountability, and ongoing refinement and improvement. You can find out more by contacting Lane Anderson toll-free at 1-877-322-4440 Ext 101, by email using the form on our Contact Us page, or online at ProspectaMarketing.com.

Get Them and Keep Them!

Cheerful,Female,Dentist,Holding,Drill,And,Smiling,Near,PatientTo grow your dental practice and remain competitive it’s important to draw in new patients. It’s an ongoing process, and just one of the ways that Internet marketing can make a difference.

Just as important as bringing in new patients is keeping those patients you already have. Ideally, they’ll be with you for a lifetime. They will benefit from your dental skill, and you will benefit as your practice thrives in a highly competitive field.

Competition

No question about it: there’s almost always a new dentist in town. Experienced practitioners form offices of their own, and recently-licensed dentists hang out their shingles for the very first time.

Statistics from 2020, the most recent year for which numbers are available, show how much competition is out there:

  • 201,117 active dentists in the United States
  • 61 dentists for every 100,000 people, nationwide

That’s a lot of dentists and a lot of patients!

Internet marketing helps bring you new patients by connecting with them on search engines, social media, and your dental practice website. Ironically, those same technologies make it easy for you to lose patients.

Think of it as two sides of the same coin. The same Internet search that helped new patients find you makes it simple for existing patients to take their business elsewhere.

  • 70% of those asked, according to one study, said it’s easy to find a new provider, thanks to the Internet

That’s a huge percentage. Keeping the patients you already have is critical to the continued growth of your practice. The same strategies that helped bring them to you in the first place can help you hang on to them.

Internet marketing has been compared to an iceberg. At any given time you only see a small part of it, like a Facebook post. ProspectaMarketing is an Internet marketing firm specializing in dental practices and the tools of Internet marketing. We help you reach key prospects who are looking for what your practice has to offer. Our unique and thorough approach provides visibility, financial accountability, and ongoing refinement and improvement. You can find out more by contacting Lane Anderson toll-free at 1-877-322-4440 Ext 101, by email using the form on our Contact Us page, or online at ProspectaMarketing.com.

Digital Dental Marketing and You

1715643514 edit 1Like virtually every other sector of the U.S. economy, dentistry took a big hit during the worst of the COVID-19 pandemic. We aren’t out of the woods just yet, but the recovery is well underway.

Dental digital marketing helped many practices survive the worst of COVID-19 and is playing a key role as things continue to improve. If you have yet to embrace digital dental marketing, you’re missing out on some very powerful tools.

Good News!

Studies show that in the early days of the pandemic the use of dental services in the U.S. dropped off as much as seventy-nine percent. But it is clearly rebounding. An American Dental Association report from February of this year shows:

  • Patient volume had returned to 81% of pre-COVID levels
  •  90% of patients said they had resumed dental visits, or were about to

This is good news, indeed. If you haven’t already, this is an ideal time to seize the power of dental digital marketing.

Digital dental marketing means using the Internet to bring new patients to your office:

  • It targets a specific audience of potential patients
  • Shows real-time results
  • Is more cost-effective than traditional marketing
  • Has easier-to-measure success rates

Growing your dental practice is a constant challenge. ProspectaMarketing brings years of experience to the table. We are an Internet marketing firm specializing in dental practices and the tools of Internet marketing. We help you reach key prospects who are looking for what your practice has to offer. Our unique and thorough approach provides visibility, financial accountability, and ongoing refinement and improvement. You can find out more by contacting Lane Anderson toll-free at 1-877-322-4440 Ext 101, by email using the form on our Contact Us page, or online at ProspectaMarketing.com.

Responding To Bad Online Reviews

Smiling,Dentist,With,Tools,In,The,OfficeHealth care professionals have always had unhappy patients: always have, and always will. That’s just the way it is, and dentists are no exception to the rule.

These days unhappy patients can pull out their smart phones and in a matter of seconds, tell the world about what a rotten experience they had at your office – whether or not there is even a shred of truth to what they say.

This cannot be taken lightly, because reviews are a huge influence on your practice. For one thing they affect how you rank in local search results. For another, good reviews make you seem reputable and help drive new business your way, while bad ones can have the opposite effect.

What You Should Do

In spite of your dedication and skill, bad reviews will happen. How you react to them makes a difference.

The first thing you should do when you get a bad online review is … nothing. Don’t answer right away: wait a day or so, and respond with a cool head. When you do reply it should be in two parts.

  • Personal. If you know who the reviewer is, reach out with a phone call or text. Politely thank them for their feedback and ask if they would like to discuss it further. Your willingness to do so will probably go a long way to improving the situation.
  • Public. It’s important to reply to the review on the site where it appeared, too. A lot of people are going to read that review. A reasoned, respectful response shows that you care, take complaints seriously, and want to improve.

You can’t please everyone, but reviews can make or break your online reputation. The best strategy is getting more positive reviews, and there are ways to influence how many you get. ProspectaMarketing can help. We are an experienced Internet marketing firm specializing in dental practices and the tools of Internet marketing. We help you reach key prospects who are looking for what your practice has to offer. Our unique and thorough approach provides visibility, financial accountability, and ongoing refinement and improvement. You can find out more by contacting Lane Anderson toll-free at 1-877-322-4440 Ext 101, by email using the form on our Contact Us page, or online at ProspectaMarketing.com.

More Common Than The Toothbrush

Relaxed,Mature,Old,60s,Woman,,Older,Middle,Aged,Female,CustomerIt’s been two years since Google introduced its “mobile-first” policy. Since that time the trend toward smartphones and tablets as the preferred means of Internet access has only increased. Everyone has a smartphone now. Some trend-watchers say they more common than toothbrushes!

“Mobile first” means that when users search for something, Google first  evaluates the mobile version of a website for indexing and ranking search results.

If your site isn’t mobile-ready you are at a competitive disadvantage. It may look great on your laptop, but Google may not find it. You end up missing out on a huge pool of potential new patients.

Are You Mobile-Ready?

You may have heard that some web designs work well across the board: laptops, desktops, and smartphones. To a certain extent that is true. But the best approach is to make sure that everything on your site, from design to content, is optimized for mobile devices.

If you haven’t optimized your dental site for mobile, don’t put it off another day. ProspectaMarketing can help. We are an experienced Internet marketing firm specializing in dental practices and the tools of Internet marketing. We help you reach key prospects who are looking for what your practice has to offer. Our unique and thorough approach provides visibility, financial accountability, and ongoing refinement and improvement. You can find out more by contacting Lane Anderson toll-free at 1-877-322-4440 Ext 101, by email using the form on our Contact Us page, or online at ProspectaMarketing.com.

How’s Your Website Doing?

Highly,Qualified,Young,Black,Dentist,Posing,At,Clinic,Over,ModernYour dental website may not wear out the way a toothbrush or a pair of shoes will – but websites do wear out. Don’t let that happen. If you can’t remember the last time you updated yours, the time to do it is now.

Websites are powerful communication tools, and it’s important that you take full advantage of everything yours can do. Its main purpose is to bring new patients to your practice: that is, to convert site visitors into patients. To do so it should be sleek, modern, and deliver a positive user experience.

What Users Don’t Like

When a website is old and obsolete, users can tell – and they will not explore it in any depth. Most users form instant opinions about sites based on appearance. Studies show that if they don’t like what they see, they will leave within fifteen seconds!

Users have high expectations when it comes to content, too. Among the things that turn them off are:

  • An unpleasant experience. Important website elements include an uncluttered design, a high level of functionality, easy navigation, and high-resolution graphics.
  • Lack of information. Sixty-five percent of users are looking for contact information, and eighty-six percent want to know about services and products. They also want to see patient reviews and social media links.
  • It seems outdated. The Internet is contantly changing. Users expect the sites they visit to deliver what they want, but if your site is too old it may not be able to.

What Users Do Like

The points above are among the things most users don’t care for and won’t put up with. What, then, are the things that matter most?

In addition to site appearance, the most important thing is to show what is unique about your practice: what you have to offer that others don’t. This may include:

  • Evening and/or weekend hours
  • Same-day appointments
  • Same-day dental implants
  • Multi-lingual office
  • Financing options

When it comes to your dental website, user experience is paramount! It must keep up with the times. Updating your site may mean anything from content revision to a complete design overhaul.

Need some guidance? ProspectaMarketing is an experienced Internet marketing firm specializing in dental practices and the tools of Internet marketing. We help you reach key prospects who are looking for what your practice has to offer. Our unique and thorough approach provides visibility, financial accountability, and ongoing refinement and improvement. You can find out more by contacting Lane Anderson toll-free at 1-877-322-4440 Ext 101, by email using the form on our Contact Us page, or online at ProspectaMarketing.com.

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