Star-Struck? Reviews Matter More!

August 16, 2019
Online Reviews

A four-star retaurant. A five-star movie. As consumers, those stars get our attention; they suggest a proven quality or track record. But a new study indicates that as attractive as all those stars might be, the quantity of online reviews any small business gets – and that includes dental practices – is far more important to its bottom line.

Dress for SuccessThe study by Womply, a reputation and customer relationship management company, shows just how important online customer reviews are.  They are “the new word of mouth,” Womply says. Since more reviews means more profit, you should do everything possible to generate as many online reviews as you can for your practice.

Increased Revenue

The study evaluated online review data for more than 200,000 small businesses across the United States: from restaurants to hair salons to dental practices. The most important findings include:

  • More reviews means up to 54% more in yearly revenue.
  • Businesses claiming their free listings on four or more customer review sites earn 58% more revenue than those that don’t.
  • Responding to as few as one of every four reviews can boost revenue by 35%.

A couple of the findings seem counter-intuitive:

  • Small businesses with 3.5 to 4.5 star ratings do better than those with 5 star ratings.
  • Businesses with 15-20% negative reviews earn 13% greater revenues than those with bad reviews in the 5-10% range.

We’ll get to that in a moment. First:

Reviews = Trust

Potential patients always look for a dentist with positive reviews, and they trust the reviews they find – that new word of mouth. Positive online reviews demonstrate your expertise, and will bring new patients to your office.

But, why would businesses with more negative reviews have greater revenues than those with fewer? It doesn’t add up, and Womply doesn’t know for sure why that is. But they think that when consumers research a business, they expect to find a certain number of negative reviews. Businesses that don’t have very many seem new or unproven.

Why would a 5-star business earn less revenue, on average, than one with fewer stars? There are no firm conclusions here, either, but 5-star businesses generally don’t have as many total reviews as those in 3.5 to 4.5 range. That may make consumers skeptical: maybe the business is cooking the numbers.

The More, The Merrier

The lesson from all of this is clear: the more reviews practice gets, the better. Multiple stars may look good in search engine results, but in the long run more reviews means greater profits. You should do everything you can to increase the number of online reviews your practice gets.

For dentists, the most important review sites include:

  • Google My Business
  • Facebook
  • Yelp
  • Healthgrades
  • 1-800-Dentist
  • Dentistry.com

How can your dental practice improve its online profile? ProspectaMarketing is an experienced Internet marketing firm specializing in dental practices. We use the tools of Internet search marketing to help you reach key prospects who are looking for what your practice has to offer. Our unique and thorough approach provides visibility, financial accountability, and ongoing refinement and improvement. You can find out more by contacting Lane Anderson toll-free at 1-877-322-4440 Ext 101, by email using the form on our Contact Us page, or online at ProspectaMarketing.com.

Get It Right: Your Dental Website

August 2, 2019
internet dental marketing, Internet Marketing, Local Internet Marketing, Websites

Your dental website is a reflection of your practice, and serves several important functions. It’s a showcase of your services, and tells people how to find you. It also allows you to share your expertise. But above all, your website is how you convert visitors into new patients.

Creating the best possible site is essential to the success of your practice, so it’s critical that you get it right. How do you create an effective dental website?

Keep It Simple

Generally speaking, simple things are easier to understand. That is as true for websites as it is for anything else.

What do we mean by simple? In the case of your dental website, it should have a simple design and be easy to navigate. Its menu should be clear and concise. Remember this important fact: most site visitors decide whether they will use a site’s services within the first ten seconds of landing there.

Content

Website content is any text, photograph, and the audio and video files published there: the stuff your site visitors are looking for.

The content on your dental website should be clean and well-organized – in short, user friendly.

  • Clear headings and sub-headings. Headings and sub-headings make site content stand out, and tells visitors that something is important.
  • Well-defined categories. Don’t clutter your site with excessive information; you’re likely to lose visitors (i.e. potential new patients) if you do. Make it easy for them to find the information they’re looking for.
  • Organized. There is no need to re-invent the wheel, or the website. Have a standard placement for titles, menus, buttons, and links. Use sans serif fonts – a type of font that doesn’t use little ornaments (serifs) at the ends of certain characters. Sans serif fonts like Helvetic and Arial are easier to read than serif fonts like Times New Roman and Palatino, especially on a website.
  • Optimized for SEO. SEO, or search engine optimization, is how Internet users find you. Optimizing site content is a strategy to drive traffic to your webiste by using certain words (keywords) and title tags, to name just two, that attract search engines.

Visibility and Improvment

Your dental website should be simple, but it should also reflect the personality of your practice. That’s how you convince visitors to use what you have to offer.

ProspectaMarketing is an experienced Internet marketing firm specializing in dental practices. We use the tools of Internet search marketing to help you reach key prospects who are looking for what your practice has to offer. Our unique and thorough approach provides visibility, financial accountability, and ongoing refinement and improvement. You can find out more by contacting Lane Anderson toll-free at 1-877-322-4440 Ext 101, by email using the form on our Contact Us page, or online at ProspectaMarketing.com.

Still A Force: Your Dental Blog

July 15, 2019
Blogs, Dental marketing, internet dental marketing, Social Media

Commercial websites, like those for dental practices, have used blogs as a marketing tool for years: raising their profiles and getting online visibility. But some trend-watchers say the days of the blog are numbered, as people’s love of social media keeps growing.

Nothing could be further from the truth.

First, though, a sobering thought: there are more blogs out there than anyone could possibly count. Of course, they’ve tried. By one estimate there are 500 million blogs spread out over 1.6 billion (with a B) websites. Every day there are about two million new posts. (Glad you found this one!)

That’s a lot of stuff to read.

Your Corner of the Web

The majority of these millions of blogs, of course, are niche – like dental blogs. There is a ready market for them, too, because the number of people online is steadily growing.

Studies show that blogging as effective as ever. But you have to be smart about it; you have to offer your readers something of value. You should use your blog to answer their questions.

For dentists, a good example of this is dental implants. The market for dental implants in the United States is expected to reach $6.5 billion (again with a B!) over the next five years. You can bet there will be a lot of patients, and potential patients, asking questions about them. Take your answers to your dental website blog.

Other things to keep in mind:

  • smartphone_01Make your site mobile-ready! Your audience is everywhere. As we’ve reported elsewhere on this blog, the move toward mobile devices is probably unstoppable.
  • Blog content can co-exist with social media. If there’s a hot issue on social media, your blog is the place to really expand on it. Likewise, blog content can be itemized on different social channels.
  • Offer unique blog content. Share your dental expertise; answer your patients’ questions.
  • Try short-form content. Be concise. No need for exhaustive detail on every subject. (And yes, we’re trying to keep this post short!) Long-form posts, though, still have their place.
  • Plenty of visual content. Not just pictures, but  video and infographics. They’re all attention-grabbing.

Does any of this sound overwhelming? It doesn’t need to be.

ProspectaMarketing is an experienced Internet marketing firm specializing in dental practices. We use all of the tools of Internet search marketing to help you reach key prospects who are looking for what your practice has to offer. Our unique and thorough approach provides visibility, financial accountability, and ongoing refinement and improvement. You can find out more by contacting Lane Anderson toll-free at 1-877-322-4440 Ext 101, by email using the form on our Contact Us page, or online at ProspectaMarketing.com.

Keep It Fresh: Your Dental Website

July 1, 2019
internet dental marketing, Internet Marketing, Search Engine Optimization, Websites

The Internet has steadily evolved over the years, and still is evolving. And like the Internet, the tools we use to access it are contantly changing. That’s one of the main reasons why most businesses, including dental practices, redesign their websites from time to time.

There is no industry standard for when a site needs an upgrade. That said, a rule of thumb has emerged: commercial websites are typically redesigned every two to three years.

Redesigning a website may not be a very appealing idea. A lot of work goes into it. But it’s an important part of staying competitive. The simple fact is that many dental practice websites, if you’ll pardon the pun, tend to get a little long in the tooth.

Is It Time?

A website redesign may involve anything from updating some of its elements, to building an entirely new site from scratch. How do you know when the time has come?

If you have noticed any decline in new patients to your practice, your website may be underperforming. Or maybe your site is just plain old and stale-looking.

  • New Patients. The most important function of your site is bringing new patients in to your office. That means your site must give you high visibility. Potential new patients find you through search engines like Google, so the entire site must have content that is fully optimized for SEO, search engine optimization.
  • Easy Navigation. Your site must be well-designed, so that visitors can easily find their way around. They may be looking for some specific piece of information, and you want them to be able to find it. If you’ve got something people are looking for, like your experience with dental implants or teeth whitening, visitors should be able to find that in one or two clicks. If they can’t, your site does not have an effective design. Time to fix it.
  • Up-to-Date. Websites have plenty of links. Does yours have any that are obsolete? No one wants to click on something only to get a 404 page, or one that cannot be accessed on a mobile device.

Your website is the public face of your dental practice; in many ways, its heart and soul. Is yours doing what it should?

ProspectaMarketing is an experienced Internet marketing firm that specializes in dental practices. We use all of the tools of Internet search marketing to help you reach key prospects who are looking for what your practice has to offer. Our unique and thorough approach provides visibility, financial accountability, and ongoing refinement and improvement. You can find out more by contacting Lane Anderson toll-free at 1-877-322-4440 Ext 101, by email using the form on our Contact Us page, or online at ProspectaMarketing.com.

Stand Out from the Crowd: Market Your Practice

June 17, 2019
Dental marketing

There are more than 200,000 dentists currently practicing in the United States, which averages out to about sixty dentists for every 100,000 people. Not only that, more dentists open new practices each year than retire.

Happy senior citizen having a casual small talk with the friendly doctor

So there is no shortage of dentists in the U.S., and that’s good for patients. But how does your dental practice stand out in the crowd?

The answer, in a word, is marketing. Marketing your dental practice is the most effective way for you to bring new patients into your office, especially if it’s a new practice, and it has never been more important.

How do you know the best way to get your name, and your practice name, before the public? It’s a huge task. Some of the issues you’ll need to consider are:

  • Branding
  • Website development
  • Advertising
  • Digital v. print
  • Referral techniques

As you begin to figure out how to market your practice there are some things you need to consider, such as the strengths and weaknesses of your practice.

  • Strengths. What is it that sets you apart from other practices? Is it particualr services you offer, or areas of specialty? Your background and experience? Your office hours?
  • Weaknesses. No practice is perfect, and it’s important to recognize any obstacles that may stand in your way. Have you had a lot of bad online reviews from disgruntled patients?

It’s also important to identify your target audience. Researchers tell us that women make, by far, most of a household’s dental decisions – more than ninety percent. Furthermore, they don’t make these decisions hastily. There is a lot of research involved, and plenty of dental practices to choose from.

With that in mind, you’ll need to give some thought to how you present yourself: everything from your logo to the appearance of your website. Things things and more combine to produce the image of your practice.

If it seems overwhelming, rest assured you don’t need to go it alone. ProspectaMarketing is an experienced Internet marketing firm that specializes in dental practices. We use all of the tools of Internet search marketing to help you reach key prospects who are looking for what your practice has to offer. Our unique and thorough approach provides visibility, financial accountability, and ongoing refinement and improvement. You can find out more by contacting Lane Anderson toll-free at 1-877-322-4440 Ext 101, by email using the form on our Contact Us page, or online at ProspectaMarketing.com.

Market Your Dental Practice

June 3, 2019
Dental marketing, internet dental marketing

For your dental practice to thrive, you need to get its name out there where the public can see it. That is how new patients find you. In the digital age, marketing your practice means using the Internet.

How do you go about doing that? There is no one right way; in fact, there are a number of strategies available to you. Combining several of them is likely to be the most effective approach.

Have a strong and well-designed website. In this day and age, a website is a given. But is it a good one? A good website does more than list your services and contact information.

  • It must be well-organized for easy navigation.
  • It must be thorough, so visitors find what they’re looking for.
  • It should offer value, like an informative blog.

Use social media. This is a highly effective way of reaching potential patient, and current patients.

  • Your practice name is out there, year-round.
  • You can provide updated information.
  • You’re able to collect al-important patient reviews.

Concentrate on Local SEO. SEO is search engine optimization, and localizing it is effective in drawing in new patients.

  • Local search terms target your audience.
  • It works in voice search (i.e. Siri or Alexa)

Rest assured, these ideas are just the tip of the iceberg. Not sure where, or even how, to begin?

ProspectaMarketing is an Internet marketing firm specializing in dental practices. We use all of the tools of Internet search marketing to help you reach key prospects who are looking for what your practice has to offer. Our unique and thorough approach provides visibility, financial accountability, and ongoing refinement and improvement. You can find out more by contacting Lane Anderson toll-free at 1-877-322-4440 Ext 101, by email using the form on our Contact Us page, or online at ProspectaMarketing.com.

Your Dental Practice and Local Listings

May 15, 2019
Dental marketing, internet dental marketing, Internet Marketing, Online Reviews

When you visit any online review site you’ll find reviews for every type of business, from plumbers to dry cleaners.

You’ll find lots of dentists and doctors, too. Health care providers are among the most-reviewed businesses on the Internet.

Online reviews relate directly to the success of a practice, because most patients or would-be patients decide whether to try one based on the reviews they find. A practice with lots of good reviews will always be the first choice. Studies have shown, time and again, that most people give as much weight to online reviews as they do to personal recommendations.

The reviews your practice gets, and that includes any star ratings, affect your website’s click-through rate (CTR). Click-through-rate is a measure of how many people click on the link to your website when it comes up in search results. More people visiting your site  means more of them becoming your patients.

Good reviews and multiple stars equal high CTRs. Research has shown that businesses that improve their star ratings get a big boost in clicks – up to twenty-five percent more when they go from three-star to five-star ratings.

Another study compared the reviews and star ratings for dental practices during periods when they were not using reputation management, against periods when they were. Positive reviews and overall star ratings increased significantly during the time that practices used reputation management.

Manage Your Reputation

A critical step in managing your practice’s online reputation is establishing an account on online review sites and local online directories. This is known as a local business listing.

A local business listing is how potential patients in your area find you. Among other things it includes the physical address of your practice, a phone number, and its location on a map.

There are certain healthcare-specific review sites where your practice must be listed, such as Vitals and HealthGrades. Other important sites include Google My Business and Yelp.

Professional guidance will always get you the best results. ProspectaMarketing is an Internet marketing firm that specializes in helping dental practices reach their audience. We use all of the tools of Internet search marketing to help you reach key prospects who are looking for what your practice has to offer. Our unique and thorough approach provides visibility, financial accountability, and ongoing refinement and improvement. You can find out more by contacting Lane Anderson toll-free at 1-877-322-4440 Ext 101, by email using the form on our Contact Us page, or online at ProspectaMarketing.com.

Google Snippets and Your Dental Practice

April 15, 2019
Search Engine Optimization

Google snippets are short pieces of information (snippets) you sometimes see in Google search results. They’re usually shown at the top of the results page, and answer specific questions.

Most of these snippets come from pages that rank in the top ten of search results. By improving the content of your dental practice website you increase your chances of appearing in a snippet, and boosting your site’s traffic.

Right now there are three types of snippets that apply to dental practices:

  • Review snippet. This appears with a person icon. Review snippets are drawn from online reviews left by your patients.
  • Website mentions. These appear with a globe icon. The snippets appear when a service your practice offers is part of a user’s search terms.
  • Post snippet. This type is marked with an exclamation point icon. This snippet appears when a search term is found within a Google post.

We have described the importance of online reviews to your practice elsewhere on this blog. If you’d like to increase your ranking for teeth whitening, for example, you can ask your whitening patients to share their experiences. Research has shown that asking a patient for a review will give you a higher rating.

There are several ways to ask your patients to leave you a review:

  • Put a review form on your website, and let patients know about it
  • Add a review widget to your site
  • Use a review request email template
  • The direct approach – ask for reviews in person

Remember, though, that it is not ethical to offer incentives for reviews, and is also against Google policy.

For website mention snippets and post snippets, professional guidance gets you the best results. ProspectaMarketing is an Internet marketing firm specializing in helping dental practices reach their audience, including with Google snippets.

We use all of the tools of Internet search marketing to help you reach key prospects who are looking for what your practice has to offer. Our unique and thorough approach provides visibility, financial accountability, and ongoing refinement and improvement. You can find out more by contacting Lane Anderson toll-free at 1-877-322-4440 Ext 101, by email using the form on our Contact Us page, or online at ProspectaMarketing.com.

Internet Search: More than Search Engines

April 1, 2019
internet dental marketing, Search Engine Optimization, Video

Google has been the search engine of choice for years, and there is no understating the importance of getting a high ranking in its search results. But there are other search functions out there, and they too are important to the marketing of your dental practice.

smartphone_11a_vidAs a case in point, consider YouTube. As we have described elsewhere on this blog, video embedded into your dental practice website is an essential part of its content. To put it plainly, most of your site visitors will prefer watching a short video than to reading.

YouTube is by far the most most-used video site on the Internet. Industry observers say it is searched three billion times each month, making it second only to Google in search traffic. Your videos may be embedded on your site, but they should live on YouTube. They need to be properly optimized so more people will find them when they search there.

Your videos should be built around a keyword, an informative word that indicates what content is about, and that search engines identify. Did you make a video about teeth whitening? Then “teeth whitening” should be its keyword. It should appear not only in the video’s title, but in its filename and its description.

laptop_06a_vidProperly optimizing a video is probably more important than the video’s appearance. A do-it-yourself video shot on your smartphone, and uploaded with minimal editing, is fine. After all, you have an excellent subject matter expert: yourself. Video is the driving factor between most Internet search traffic. So draw on your expertise and make informative videos. Embed them on your practice website, and share them on social media, too.

ProspectaMarketing is an Internet marketing firm specializing in helping dental practices reach their audience. By using the tools of Internet search marketing we help you reach key prospects who are looking for what your practice has to offer. Our unique and thorough approach provides visibility, financial accountability, and ongoing refinement and improvement. You can find out more by contacting Lane Anderson toll-free at 1-877-322-4440 Ext 101, by email using the form on our Contact Us page, or online at ProspectaMarketing.com.

Texting: An Ideal Communication

March 15, 2019
Dental marketing, internet dental marketing

We still call them smart phones, but they have become much more than a mobile telephone. In fact, text messaging has emerged as the most popular form of communications – not just among teenagers, but all Americans. If your dental practice isn’t using text messaging to communicate with your patients, you’re not taking advantage of cost-effective technology.

Texting is a highly efficient way to communicate with your patients. At your end, there are texting apps that run from a laptop or desktop computer. It’s a simple way to make things a little easier on everyone involved.

One of the best uses of texting in dentistry is an appointment reminder. It’s an uncomplicated strategy: send a patient a brief text reminding him or her of an upcoming appointment – when it’s, say, one week away. Request a reply: the letter Y for Yes, confirming the appointment, or N for No, indicating a need to reschedule.

Simple and effective, right?

Alternately, you might text a patient to say you have an earlier slot on the same day of a scheduled appointment. “Would you like to move your appointment to 2:30?” you might ask. Once again, request a Y or N reply.

When it comes to text messages and your practice, though, there is one catch: be sure to get the consent of your patients before adding them to your text list. Legally speaking you don’t need permission to text something like an appointment reminder, but you do need it before texting marketing or billing messages.

It’s a good idea to keep texting etiquette in mind, too. End any exchanges with a polite thank-you. And send your text messages during normal business hours. Who wants to get a reminder of a dentist appointment at 10pm?

ProspectaMarketing is an Internet marketing firm that specializes in helping dental practices reach their audience. We use the tools of Internet search marketing to reach key prospects looking for what your practice has to offer. Our unique and thorough approach provides visibility, financial accountability, and ongoing refinement and improvement. You can find out more by contacting Lane Anderson toll-free at 1-877-322-4440 Ext 101, by email using the form on our Contact Us page, or online at ProspectaMarketing.com.

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